Terms of Service

1. Subject of the Agreement

1.1. These Terms of Service ("Terms") govern the relationship between the hosting provider ("Provider") and the client ("Client") for the provision of services listed on the Provider's official website (the "Website").

1.2. By registering on the Website and using the Provider's services, the Client agrees to these Terms and undertakes to comply with them. The Provider may update these Terms from time to time, and the continued use of services constitutes the Client’s acceptance of any changes.

1.3. If the Client does not agree with any part of these Terms, they must immediately stop using the services.

2. Services Provided

2.1. The Provider offers virtual private servers (VPS/VDS), dedicated servers, domain name registration and other web hosting-related services, as detailed on the Website.

2.2. All services are provided "as is" and "as available". The Provider makes no guarantees regarding uninterrupted or error-free operation, nor does it provide warranties of merchantability or fitness for a particular purpose.

2.3. The scope, pricing, and technical specifications of each service are defined on the Website and may be changed without prior notice. Clients are responsible for reviewing the current details before ordering or renewing services.

3. Client Rights and Responsibilities

3.1. The Client has the right to:

• Access and use the services in accordance with these Terms;

• Contact technical support with service-related inquiries;

• Cancel services in accordance with the cancellation policy.

3.2. The Client must:

• Provide accurate and up-to-date contact and billing information;

• Maintain the confidentiality of login credentials and be responsible for all actions taken under their account;

• Use the services only for lawful purposes and in compliance with applicable laws and regulations.

3.3. The Client agrees not to:

• Use the services to distribute spam, malware, or engage in activities that could harm third parties or the Provider’s infrastructure;

• Host content that is illegal, violates third-party rights, or promotes violence, hatred, or discrimination;

• Attempt unauthorized access to other servers or networks.

Customer Support

WorkTitans B.V. offers technical assistance through multiple channels including phone, support tickets, and email correspondence.

Data Backups

Customers are responsible for regularly backing up all hosted data. WorkTitans B.V. may offer backup options, but maintaining current copies of your data remains the Customer’s obligation.

Maintenance and Service Interruptions

WorkTitans B.V. aims to keep services running continuously. However, temporary service interruptions may occur due to planned maintenance, upgrades, or unexpected events such as network failures or attacks. Scheduled downtime will be communicated at least 72 hours beforehand. WorkTitans B.V. will strive to reduce any inconvenience, but cannot be held liable for disruptions caused by user actions or uncontrollable factors.

Account Management

Registration Information

To access WorkTitans B.V. services, Customers must register an account using accurate and up-to-date personal or business information, including contact details. Individuals must provide full name, address, phone, and email; businesses must provide legal entity information and authorized representative details.

Each person or company is allowed only one account.

Keeping your account information current is essential for service and support communication.

WorkTitans B.V. may request identity verification documents at any time; failure to provide or providing false information may result in account suspension or closure.

Account Security

Customers bear full responsibility for maintaining the confidentiality of their account credentials and authorizations. WorkTitans B.V. cannot be held liable for damages arising from unauthorized access or security breaches.

Service Termination

WorkTitans B.V. reserves the right to suspend or end service access at its discretion, with or without prior notification, particularly if Terms of Service or laws are violated. Termination may lead to deletion of Customer data. Payments made are non-refundable, and all outstanding charges must be settled immediately upon termination. Customers must cease all use of services upon termination.

Customers wishing to close their accounts must follow WorkTitans B.V. cancellation procedures.

Account Cancellation

Cancellation requires proof of account ownership, such as secure passwords or account passphrases. Simple verification via email or payment address is not sufficient. Customers remain liable for charges until the cancellation is properly processed.

Data Retention Policy

WorkTitans B.V. retains customer data and activity logs for a minimum period of 36 months to comply with legal obligations and support troubleshooting needs.

Billing and Payments

Invoice Generation

Billing occurs in cycles selected at account setup, with recurring invoices issued on the anniversary of the account creation date.

Refund Policy

Refunds may be granted on a case-by-case basis according to WorkTitans B.V. service level agreement (SLA). Any refund will deduct applicable payment processing fees from the remaining account balance.

Service violations invalidate any refund requests.

Credit Card Refunds

Refund transactions via credit cards incur fees equivalent to payment system charges. Multiple chargebacks by a Customer may result in revocation of credit card payment privileges until resolved with appropriate documentation.

Automatic Payment Responsibility

Customers who enable auto-pay are responsible for disabling it if no longer desired. WorkTitans B.V. does not refund payments made for services that have been cancelled or disabled.

Payment Disputes

If WorkTitans B.V. suspects abuse of payment dispute processes, it reserves the right to terminate associated accounts immediately without refunds, deleting all data in such cases.

Non-Payment Consequences

Invoices are issued 7 days prior to due dates. Failure to pay within 3 days after the due date may lead to service suspension without prior warning. Services will be restored only after full payment of overdue amounts.

WorkTitans B.V.'s Rights in Case of Default

Beyond other remedies, WorkTitans B.V. may immediately terminate services for unpaid accounts and, after 15 days of non-payment, enforce termination at Customer’s cost. All outstanding fees through the termination date are due immediately.

Legal Compliance

WorkTitans B.V. operates in accordance with applicable laws of the countries where its infrastructure resides.

Resolving Disputes

Disputes unresolved through negotiation will be handled by arbitration as per applicable laws. Each party covers its own legal costs. Arbitration venue is default unless agreed otherwise. Threats of litigation may result in immediate suspension of services.

Indemnity Clause

Customers agree to indemnify WorkTitans B.V. and its affiliates against all claims, damages, or losses arising from Customer’s use of services, breaches, or violations of these Terms.

Limitation of Liability

Except in cases of deliberate wrongdoing, WorkTitans B.V. is not liable for damages resulting from service use or outages, including lost profits or indirect damages. Liability is capped at the average monthly fees paid by the Customer.

Services are provided "as is" without express or implied warranties. Customers assume responsibility for choosing and securing services.

Marketing and Publicity

WorkTitans B.V. may use Customer’s WorkTitans B.V. and logo in marketing materials to showcase service relationships, without disclosing sensitive or private information.

Miscellaneous

Terms of Service may be updated without prior notice. WorkTitans B.V. reserves the right to remove content violating these rules without warning.

Violations of the Terms may lead to immediate account termination.

Services rendered do not create employment relationships between WorkTitans B.V. and Customers.

In cases of violations, WorkTitans B.V. may block accounts and delete associated data.

Customers are fully responsible for all actions performed through their accounts.

Email verification is mandatory after placing a first order.

All WorkTitans B.V. IP ranges and dedicated servers must comply with these Terms.